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/t5/download-install-discussions/adobe-software-license-agreement-keeps-popping-up-after-installing-cc-2014-apps/td-p/6265905 Jun 20, 2014 Jun 20, 2014
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After updating to the 2014 apps, I cannot get any to open. The license agreement pops up and I click accept and it pops up again.
Anyone know how to fix this?
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1 Correct answer
Community Beginner , Mar 02, 2018 Mar 02, 2018 Arshad091 • Community Beginner , Mar 02, 2018 Mar 02, 2018Please perform following steps depending on your Operating system to fix this issue.
Activation issue Mac
1) Close all adobe related processes in activity monitor (Creative cloud, Core sync, CC library, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)
2) Navigate to following locations and assign the current user full permissions to adobe folders. To navigate click go from menu bar at then click goto.. type /Library/application support/ and click go.
3 3 Upvotes 16 Replies 16/t5/download-install-discussions/adobe-software-license-agreement-keeps-popping-up-after-installing-cc-2014-apps/m-p/6265906#M107283 Jun 21, 2014 Jun 21, 2014
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I'm having the same issue. hmmm. All original CC apps launch but new 2014 apps promp either a license key or to begin a trial..
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/t5/download-install-discussions/adobe-software-license-agreement-keeps-popping-up-after-installing-cc-2014-apps/m-p/6265907#M107284 Jun 21, 2014 Jun 21, 2014
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We are a few others with the same problem and no solution found yet in this thread:
I think you should call Adobe Support, so they can admit this is a major problem.
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/t5/download-install-discussions/adobe-software-license-agreement-keeps-popping-up-after-installing-cc-2014-apps/m-p/6265908#M107285 Jun 26, 2014 Jun 26, 2014
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This is a wide scale error I think. We have been in the same boat. There many who are facing this. We have two on a team here who have lost two days of work because of it. We have called twice and they log in our macs check every thing (that was right already) and no one know what it is. And we keep getting answers like some one has to fix it on the "back end". There is no fixing on your end. you will need to call and get inline and get a case number and start waiting. I have been searching through the forums and there are many who are having the same errors under different names. I tell that was one question I wish the new reporter should have asked. So what happens if Adobe clouds fails or clichés will people be unable to work. Answer yes and the customers will lose more then just their rights to the programs they will locked out of the programs and lose work time.
Our case number is 185638354
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/t5/download-install-discussions/adobe-software-license-agreement-keeps-popping-up-after-installing-cc-2014-apps/m-p/6265909#M107286 Jun 26, 2014 Jun 26, 2014
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I ended up deleting everything and had to do a restore on my computer to a previous back up before I originally installed Adobe CC and reinstalled all the cloud apps and it seems to be working fine so far.
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/t5/download-install-discussions/adobe-software-license-agreement-keeps-popping-up-after-installing-cc-2014-apps/m-p/6265910#M107287 Jun 26, 2014 Jun 26, 2014
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I just wanted to give a final update for us. Adobe had to find someone to go into the backend of our accounts and do something (they would not say what), and now it is working for the two designers that lost two days worth of work because of this adobe cloud glitch. If it can help Our case number is 185638354
glitch If you get this glitch get ready to lose hours of work and and be on the phone for hours with adobe.
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/t5/download-install-discussions/adobe-software-license-agreement-keeps-popping-up-after-installing-cc-2014-apps/m-p/6265911#M107288 Sep 06, 2014 Sep 06, 2014
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Hope it works for you, at least it works for me
Good Luck
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Community Beginner ,/t5/download-install-discussions/adobe-software-license-agreement-keeps-popping-up-after-installing-cc-2014-apps/m-p/6265912#M107289 May 28, 2015 May 28, 2015
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I´ve managed to fix the problem on Windows.
Just Delete the folder SLCache .
Location: C:\Program Files (x86)\Common Files\Adobe\SLCache
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/t5/download-install-discussions/adobe-software-license-agreement-keeps-popping-up-after-installing-cc-2014-apps/m-p/6265913#M107290 Oct 17, 2015 Oct 17, 2015
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The CC crash? when I deleted the SLCache folder. It said that i should reinstall it. Should it happen?
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Adobe Employee ,/t5/download-install-discussions/adobe-software-license-agreement-keeps-popping-up-after-installing-cc-2014-apps/m-p/6265914#M107291 Oct 17, 2015 Oct 17, 2015
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Please ensure you have the latest version of the Creative Cloud app installed
We also have this solution for the having to sign in on every product launch
Let us know if it worked.
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/t5/download-install-discussions/adobe-software-license-agreement-keeps-popping-up-after-installing-cc-2014-apps/m-p/6265915#M107292 Sep 10, 2016 Sep 10, 2016
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i have encountered the same issue in Adobe Dreamweaver CC.
this is the solution i used:
look for _LicenseAgreement.xml
instead of deleting the file, open it with notepad++ and add the Application LEID and version of your adobe product.
for more detailed steps watch this
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Participant ,/t5/download-install-discussions/adobe-software-license-agreement-keeps-popping-up-after-installing-cc-2014-apps/m-p/6265916#M107293 Mar 02, 2018 Mar 02, 2018
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Follow the step no. 2 in order to resolve your issue:-
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Community Beginner ,/t5/download-install-discussions/adobe-software-license-agreement-keeps-popping-up-after-installing-cc-2014-apps/m-p/6265917#M107294 Mar 02, 2018 Mar 02, 2018
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Please perform following steps depending on your Operating system to fix this issue.
Activation issue Mac
1) Close all adobe related processes in activity monitor (Creative cloud, Core sync, CC library, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)
2) Navigate to following locations and assign the current user full permissions to adobe folders. To navigate click go from menu bar at then click goto.. type /Library/application support/ and click go.
3) To assign the permission right click on adobe folder and click Get info.. A property window will open. Then click on lock symbol to enable editing. Then click + sign to add your username. Then change read only to read and write. Then click gear symbol at the bottom and click apply to enclosed items and click ok.. Proceed to next step then.
3) Navigate to following location /Library/application support/adobe and Delete Slstore and slcache .
4) Navigate to ~/Library/application support /adobe/oobe and delete opm.db
5)Navigate to /etc and open hosts file. Check if it has adobe entries . If no its fine, if yes replace the hosts file with a new hosts file with no adobe entries
6) Launch cc app and it should work fine
Activation issue windows
1) Close all adobe related processes in task manager (Core sync, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)
2) Navigate to following locations and assign the current user full permissions to adobe folders. (Right click on adobe folder select properties then click security tab , click edit and select current user you are signed in with , select full control , click apply and then ok)
C://program data (enable view hidden files to see this folder)
C://program files 86x/common files
C://program files 86x/
C://program files/common files
C: //program files/
3) rename SLstore to Slstore.old at following location c://program data/Adobe/
4) Rename SLcache to Slcache.old at following location C:\Program Files (x86)\Common Files\Adobe
4) Navigate to c://users/username/appdata/local/adobe/oobe and rename Opm.db to opm.old
5) Navigate to c://windows/system32/drivers/etc/ and open hosts file using notepad. IF you see any Adobe entry there please replace that hosts file with a new hosts file which does not have any adobe entry. If there is no Adobe entry leave the hosts file as it is.
6) Launch cc app and sign in .
